Seller Stats

What every number on a seller's profile means, and how it is calculated.

Overview

Every seller profile on igitems shows four core reputation signals: community rating, seller level, community sentiment, and community labels. Each is built from completed orders and buyer feedback. Profiles also display operational stats like response time, success rate, and recent order volume.

Identity verification is the prerequisite for the rest of these signals. Unverified accounts don't accumulate levels, sentiment, or labels.

01

Community Rating

The star rating on a seller profile is a composite of two tracks. Reviews carry the bulk of the weight. Dispute cooperation contributes a smaller share that rewards professional handling when something goes wrong.

A

Review track

Buyers leave a 1 to 5 star score on every completed order. The review track is the average of those scores across the last 360 days.

Older reviews drop out of the window as new ones come in, so the number reflects recent performance rather than a lifetime average.

B

Cooperation track

Disputes are scored separately on a 180-day window. Three rules build the cooperation score:

  1. 1
    Direct

    Disputes resolved directly with the buyer count as a perfect 5.

  2. 2
    Escalated

    Disputes escalated to the igitems team are scored after resolution, based on how cooperatively the seller engaged.

  3. 3
    None

    A seller with no disputes in the last 6 months carries a default 5.

C

The blend

The two tracks combine into the final community rating with reviews weighted 4 times the cooperation score. That keeps day-to-day order satisfaction as the primary signal while still rewarding sellers who handle conflict well.

D

New seller buffer

Every seller starts with a buffer of 5 virtual 4-star reviews on the review track. One early bad review cannot drag a new seller to a one-star rating before they have a fair sample. The buffer dilutes as real reviews accumulate, and a seller with at least 50 reviews in the last 180 days and at least 150 reviews in total has no buffer at all, so their score is their real average.

02

Seller Level

Seller level rises with lifetime completed sale value. There is no level ceiling. The scale is non-linear: early levels accumulate quickly and higher levels become progressively harder to reach, so a Level 100 seller has moved substantially more inventory than a Level 50 seller.

A

What higher levels enable

As sellers level up, they unlock two capabilities that affect what they can offer you:

Pricing

Higher-level sellers can list bigger-ticket items.

Duration

Higher-level sellers can keep offers open longer.

B

In Top Picks sorting

Level is one of the signals in the default Top Picks sort, alongside seller rating, recent activity in the category, and price. Higher levels help but won't override stronger signals from another listing.

03

Community Sentiment

Sentiment is a trend indicator. It compares a seller's most recent reviews to their longer-term average and flags whether the trajectory is improving, holding steady, or declining. A four-star seller who has been earning fives lately reads differently from a four-star seller whose recent reviews are slipping. Sentiment captures the difference.

A

Profile-only signal

Sentiment shows on the seller profile but does not feed listing ranking or the deal-label score. It is a tool for buyers evaluating a seller directly, not an input to how listings are ordered.

04

Community Labels

Labels are short tags buyers can attach to a seller after a completed order, in addition to the star rating. The catalog has positive labels for things that went well and negative labels when something fell short, so labels can flag both strengths and warnings at a glance. Browse recent reviews to see labels in practice across the marketplace.

TrustworthyQuick to ReplyGood Item QualitySlow to ReplyBad Item Quality
See the full label catalog (16)

Positive (9)

  • Trustworthy
  • Helpful
  • Friendly
  • Good Item Quality
  • Honest Advertisement
  • Quick to Reply
  • Rare items
  • Affordable
  • Easy Cancellation

Negative (7)

  • Suspected Scammer
  • Fake Advertisement
  • No Support
  • Bad Item Quality
  • Slow to Reply
  • Expensive
  • Difficult Cancellation
A

How labels are picked

  1. 1
    Timing
    Buyers select labels at order confirmation, alongside the star rating.
  2. 2
    Order
    The picker presents labels in randomized order to avoid first-listed bias.
  3. 3
    Availability

    Selectable labels depend on the buyer's rating:

    • Extreme labels (for example, Trustworthy at the positive extreme or Suspected Fraud at the negative extreme) are only selectable when the buyer's rating matches the label's tone.
    • Neutral labels (for example, Quick to Reply or Slow to Reply) stay available regardless of rating.
  4. 4
    Cap
    Up to 3 labels per review, with at most 2 positive and 2 negative. The cap keeps any one review from saturating a seller's profile with the same kind of signal.
B

Curation and surfacing

Sellers cannot edit, remove, or curate labels. The most frequently chosen labels bubble up onto the seller's profile automatically.

C

Display only

Labels are not a ranking input. They exist to help buyers size up a seller at a glance, beyond a single average score.

05

Other Profile Stats

Beyond the four reputation signals above, the profile shows operational stats describing a seller's activity and reliability:

  1. 1
    Response

    Avg. Response Time. How quickly the seller replies to buyer messages. Faster is better; also a Top Picks tiebreaker (see Discovery).

  2. 2
    Success

    Trade Success Rate. Percentage of orders completed without dispute or refund. Closer to 100% is better.

  3. 3
    Disputes

    Dispute Rating. A separate /5 score about how cooperatively the seller handled disputes. Surfaces the cooperation track from Community Rating as its own visible tile.

  4. 4
    Recent

    Last 30 Days. Order count over the trailing month. Helps gauge how active the seller is right now.

  5. 5
    Inventory

    Active Listings. Number of currently live listings on the platform.

  6. 6
    Lifetime

    Total Orders. All-time completed orders. Indicates accumulated trade volume.

※Member since, online status, and country are identity and state fields, not scoring inputs.

See it live

Seller Profile — see all of these stats together on a real seller profile.

FAQ

Frequently Asked Questions

A

Sự khác biệt giữa Đánh giá Cộng đồng và Cấp độ Người bán trên igitems là gì?

Đánh giá Cộng đồng là điểm sao trung bình từ các đánh giá của người mua đối với các đơn hàng đã hoàn thành (từ 1 đến 5). Cấp độ Người bán được tích lũy thông qua các giao dịch thành công theo thời gian, thể hiện kinh nghiệm thay vì mức độ hài lòng. Một người bán mới với một đơn hàng xuất sắc sẽ có đánh giá cao nhưng cấp độ thấp; một người bán lâu năm sẽ có cả hai.

B

Làm thế nào để một người bán mới chưa có đánh giá được xếp hạng trên igitems?

Người bán mới bắt đầu với mốc cơ sở là 10 đánh giá ảo ở mức 4,5 sao để làm mượt điểm đánh giá hiển thị cho đến khi có các đánh giá thực tế. Điều này giúp ngăn chặn một đánh giá xấu ban đầu định hình sai về người bán mới, đồng thời ngăn một đánh giá tốt ban đầu che giấu sự thiếu kinh nghiệm. Bộ đệm ảo này sẽ mờ dần khi các đánh giá thực tế được tích lũy.

C

Sự khác biệt giữa Đánh giá Cộng đồng và Cảm nhận Cộng đồng là gì?

Cả hai đều đến từ đánh giá của người mua nhưng đo lường những khía cạnh khác nhau. Đánh giá Cộng đồng là điểm sao trung bình mọi thời đại. Cảm nhận Cộng đồng theo dõi xu hướng trong các đánh giá gần đây, giúp phân biệt những người bán đang cải thiện dịch vụ với những người có chất lượng dịch vụ đang đi xuống. Chỉ số Cảm nhận chỉ hiển thị trên hồ sơ và không ảnh hưởng đến thứ hạng tin đăng.

Written by , Operations Officer. Last reviewed .